What is your return policy? -All return claims must be submitted within 24-48 hours of receipt -Engraved medals and trophies, acrylics, crystal, plaques, cups, and custom items cannot be returned for credit and are non-refundable -Shipping charges are non-refundable and return shipping is at customers expense unless the order is flawed or arrived late -Your credit will be processed upon receipt of approved returned items less any shipping, and attachment fees Please contact Customer Service Toll Free at 855-633-2570 |